How can we help?

Search our help centre or browse common questions below.

Shipping & Delivery

Times, tracking & costs

Growing Help

Germination & care

Returns & Refunds

Our policy & process

My Account

Orders & profile

Frequently asked questions

Ordering & Payment

Will I receive order confirmation?

Once you have placed an order you will shortly receive a confirmation email. Please check your Junk/Spam folder. If you have not received your order confirmation email please contact the customer support email at info@organicseedshub.com.

Can I modify or cancel my order after placing it?

Once an order is placed, we start processing it immediately. If you need to make changes, please contact us as soon as possible. While we cannot make sure the modifications are possible, we will do our best to assist you.

Why was my payment declined?

Payment failures may occur due to incorrect details, insufficient funds, or security settings. Try using a different payment method or contact your bank for assistance.

Shipping & Delivery

What is the delivery time for my order?

Order handling time is 2–4 business days. Transit time is 6-8 business days. Total delivery time is 8–12 business days.

How much does shipping cost?

We ship all orders within The United States for free.

Can I track my order?

Yes! Once the item has been shipped, you will receive a tracking number via email that you can use to track your order.

What should I do if my order hasn’t arrived?

If your order is delayed or hasn’t arrived within the estimated time, please contact our support team at info@organicseedshub.com and we’ll be happy to assist you.

Return & Refund

What is your return policy?

We offer a 7-day return policy. If you're not satisfied with your purchase, Items can be returned within 7 days of delivery.

What should I do if I receive a damaged product?

If you receive a damaged or defective item, please contact us immediately at info@organicseedshub.com with details and photos of the issue. We will work to resolve the problem promptly.

When will I receive my refund?

Account & Customer Support

Do I need an account to place an order?

No, you can checkout as a guest.

How can I contact customer support?

You can reach our support team via email at info@organicseedshub.com or through our contact form on the website. We aim to respond within 24 hours.

Still need help?

Our support team replies 7 days a week, usually within a few hours.
Contact Support